Mariana Jewelry purchased online (through MarianaUSA.com) must be processed for returns online.
All *Preorder* or custom items are final sale and non-refundable unless the item is found to have a manufacturing defect.
If you are unhappy with your Mariana purchase from our "Available Now"/In-stock page, we will accept returns under the following conditions:
Jewelry was purchased within 30 days (for Preorder items, returns will be 30 days after the order ships)
All jewelry is unworn, with tags on
A copy of the original receipt is included
Please utilize our Request a Return Authorization form to request a number for your return. We will email you a confirmation and further instructions.
We will issue a store credit or a refund to your original form of payment within 3-5 business days after your item(s) has been received. Customer is responsible for return shipping costs. Please utilize a shipping method that has proper tracking information for your return.
We cannot be held liable for items that we do not receive. We reserve the right to reject returns at our sole discretion. If you have any questions please call us at (847) 243-8084 or email us.